Privacy Policy

1. Introduction

horologicafads ("we", "us", "our") operates a watch repair and restoration workshop at 188 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy describes how we collect, use, and protect personal information provided to us by clients and website visitors.

We hold personal data only to the extent needed to carry out the workshop services described on this website and to communicate with clients about their pieces. We do not sell, trade, or rent personal information to third parties.

If you have questions about this policy, contact us at [email protected].

2. Personal Data We Collect

We collect personal data in the following circumstances:

• Contact enquiries: Name, email address, and optionally phone number and a description of the watch, when you submit the contact form on this website.
• Workshop drop-off: Name and contact details recorded in our workshop register at the time of in-person drop-off. We also record a description and condition of the watch received.
• Website usage: Anonymised analytics data (page views, device type, approximate location) if analytics cookies are accepted. No personally identifiable information is collected through analytics.

Legal basis: For enquiry and workshop data, processing is based on the performance of a contract (or steps taken at your request prior to a contract). For analytics, processing is based on your consent via the cookie preference settings.

Retention: Workshop register entries are retained for seven years for service history purposes. Enquiry data not resulting in a service is deleted after twelve months. Analytics data is retained in aggregated form only.

3. How We Use Your Data

• To respond to enquiries about our services and pricing
• To manage the receipt, servicing, and return of watches left at the workshop
• To maintain a workshop service history record for your pieces
• To contact you if unexpected findings arise during a service
• To understand how our website is used (analytics, with consent only)

We do not use your personal data for marketing purposes without your explicit consent. We do not share personal data with third parties for commercial purposes.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, or disclosure:

• This website is served over HTTPS with SSL/TLS encryption
• Workshop register records are stored in a physically secured location on premises
• Access to digital records is limited to authorised workshop staff
• In the event of a data breach that poses a risk to individuals, we will notify affected parties without undue delay

5. Cookies

This website uses cookies to remember your preferences and, if you consent, to collect anonymised analytics data. Essential cookies are required for the website to function and are always active. Analytics and marketing cookies are only placed with your consent.

For full details on cookies used, their purpose, and how to manage your preferences, see our Cookie Policy.

6. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562), you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Rectification: You may request correction of inaccurate data.
• Erasure: You may request deletion of your data, subject to our legitimate retention obligations.
• Portability: Where technically feasible, you may request transfer of your data in a machine-readable format.
• Objection: You may object to processing based on legitimate interest.
• Withdraw consent: You may withdraw any consent given at any time without affecting prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty calendar days. You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit through a link from our website.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have received data from a minor, please contact us at [email protected] and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised Last Updated date. Continued use of our website or services after any change constitutes acceptance of the updated policy.

10. Contact for Privacy Matters